Terms of  Use

Please read before using Wander Hearts:

• You must be 18+ to create an account.

• Confirming a trip requires a non-refundable Trip Match Confirmation Deposit, plus a separate Experience Payment for the remaining balance — both processed through Stripe. See Section 14 for the refund schedule.

• Section 24 explains how disputes between you and Wander Hearts are resolved, including your rights under Canadian law.

• We do not run criminal background checks on Users — see Section 8 for details on safety and verification.​​

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1. Introduction and Acceptance of Terms 

Welcome to Wander Hearts (the “App,” “Wander Hearts,” “we,” “us,” or “our”). Wander Hearts combines dating and connection features with travel planning, discovery, and booking tools, allowing Users to meet other people and host trips and experiences. 

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you,” “your,” or “User”) and Wander Hearts, governing your access to and use of the App, our website, and any related services (collectively, the “Service”). 

By creating an account, downloading the App, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service. 

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2. Eligibility 

​To use Wander Hearts, you must: 

• Be at least 18 years of age. Wander Hearts is not intended for minors, and we do not knowingly permit anyone under 18 to create an account. We monitor for underage use and will terminate, suspend, or ask you to verify your account if we believe you may be underage. Age eligibility currently relies on the birthdate you provide at sign-up; Wander Hearts does not independently verify age through government ID or other means currently. 

• Have the legal capacity to enter a binding contract in your province or territory of residence. 

• Not be prohibited from using the Service under the laws of Canada or your local jurisdiction. 

• Not have been previously banned or removed from the Service for violating these Terms. 

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3. Description of the Service 

​Wander Hearts provides features that may include, without limitation: 

• Creating a personal profile and browsing or matching with other Users. In-app messaging between Users is a planned feature and is not currently available; these Terms will be updated when it launches. 

• Matching with another User and, once you both accept a “Trip Invite,” participating in a trip, social experience, mixer, event, or activity organized by Wander Hearts. 

• Location-sharing to support matching and travel-planning functionality. 

• Optional selfie-based face verification, which adds a Verified badge to your profile. 

Certain trip bookings, deposits, and related payments are processed on a one-time, per-trip basis as described in Section 14. We reserve the right to introduce additional paid features or subscriptions in the future, in which case updated terms will be presented to you before any charge applies. 

We may add, modify, suspend, or discontinue any part of the Service at any time, with or without notice, and we are not liable to you for any such changes. 

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4. Account Registration and Security 

​To access most features, you must register for an account. You agree to: 

• Provide accurate, current, and complete information during registration and keep it up to date. 

• You may also register or log in using Sign in with Google or Sign in with Apple. When you do, we receive the account identifier, email address, and name provided by that service; your use of those sign-in methods remains subject to that provider's own terms. 

• Maintain the confidentiality of your login credentials and not share your account with others. 

• Notify us immediately of any unauthorized use of your account or any other breach of security. 

• Maintain only one active account, using your real identity (impersonation and fake profiles are prohibited). 

You may delete your account at any time through the App's account settings. You are responsible for all activity that occurs under your account until it is deleted. 

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5. Face Verification 

​To help keep the community authentic, Wander Hearts offers every User the option to complete a selfie-based liveness check using on-device technology. Verification is optional, not required to create or use your account. This process confirms that you are a real, live person — it runs on your device and does not involve a criminal background check, government ID lookup, or facial recognition database search. 

Completing verification adds a "Verified" badge to your profile, visible to other Users. We may remove a Verified badge, or suspend or deactivate an account, where we reasonably believe verification has been circumvented or falsified, or where the account is otherwise fraudulent or automated. 

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6. User Conduct and Prohibited Activities 

​When using Wander Hearts, you agree not to: 

• Harass, threaten, stalk, defraud, or abuse other Users, whether through your profile content, any messaging or communication features made available on the Service, or in-person conduct arranged through the Service. 

• Post false, misleading, or impersonated profile information, including fake photos or misrepresenting your age, identity, or intentions. 

• Solicit money, gifts, cryptocurrency, or financial information from other Users outside of the Service's official payment flow or use the Service for unauthorized commercial or promotional purposes. 

• Post or transmit content that is unlawful, obscene, hateful, discriminatory, sexually exploitative of minors, or otherwise objectionable. 

• Use bots, scrapers, or automated means to access the Service, or attempt to reverse-engineer, decompile, or interfere with its operation. 

• Use travel-planning or location features to track, surveil, or locate another User without their consent. 

• Violate any applicable law in connection with your use of the Service. 

We may investigate suspected violations and take action including content removal, warnings, suspension, or permanent termination of your account, at our sole discretion and without liability to you. 

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7. Safety, Meetups, and Travel Disclaimer 

​You are solely responsible for your own safety and decisions when interacting with other Users at Wander Hearts-hosted events and trips. We strongly recommend that you: 

• Meet new connections in at hosted events and tell a friend or family member of your plans. 

• Avoid sharing financial information, travel documents, or accommodation details with someone you have not met and verified. 

• Exercise independent judgment before booking joint travel or accommodations arranged through the Service. 

To the fullest extent permitted by law, you release Wander Hearts from any claims, demands, or losses arising directly or indirectly from your interactions with, or the conduct of, other Users, whether occurring on or off the Service. This release does not apply to any loss caused by Wander Hearts' own fraud or wilful misconduct. 

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8. No Background Checks 

​Wander Hearts does not conduct criminal background checks, sex-offender registry searches, or government ID verification on Users. The selfie verification described in Section 5 confirms that a profile is operated by a real person — it is not a safety or criminal-history check.  

Wander Hearts is not responsible for the conduct of any User, whether online or offline, and does not guarantee the accuracy of any profile or the compatibility of any match. 

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9. Privacy 

​Your privacy matters to us. Our separate Privacy Policy explains what personal information we collect (including profile details, photos, location, payment-related data, and, once in-app messaging becomes available, messages), how we use and disclose it, which third parties process it (see Section 15), and your rights under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Law 25. 

Our Privacy Policy is incorporated into these Terms by reference and available at wanderhearts.ca/privacy-policy. By using the Service, you consent to the collection and use of your information as described there. If you are located outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate. 

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10. Content on Wander Hearts 

​There are three types of content on the Service: 

• Your Content — content you upload or provide, such as photos, profile details, trip itineraries, and once in-app messaging becomes available, messages. 

• Member Content — content other Users provide, which belongs to the User who posted it. 

• Our Content — content Wander Hearts provides, including our software, design, and databases. 

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Your Content 

You retain ownership of Your Content. By posting it, you grant Wander Hearts a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, and distribute it as necessary to operate, promote, and improve the Service. You represent that you own or have the rights to post Your Content and that it does not infringe any third party's rights. 

Do not include personal contact information, banking details, or other sensitive information on your public profile. Any personal information you choose to share with other Users directly is shared at your own risk. 

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Member Content 

You do not have rights in other Users' Member Content and may only use it for the purpose of connecting with that User on Wander Hearts — not for commercial use, spam, harassment, or stalking. 

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Our Content 

The Service's software, design, trademarks, logos, and databases are owned or licensed by Wander Hearts and protected by intellectual property law. We grant you a limited, non-exclusive, revocable licence to access and use Our Content through the App as intended; you may not copy, scrape, reverse-engineer, or commercially exploit it. 

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11. Content Moderation 

​We use a combination of automated scanning (including AWS Rekognition for photo content) and human review to detect content that violates these Terms. We reserve the right, but have no obligation, to review, refuse, or remove any content, including content shared on profiles or, once in-app messaging becomes available, exchanged in direct messages, where we reasonably believe it violates these Terms or applicable law. 

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12. Experiences Organized by Wander Hearts 

​Wander Hearts directly organizes the trips, social experiences, mixers, events, and activities offered through the Service (each, an “Experience”). When two matched Users accept a “Trip Invite,” Wander Hearts coordinates the reservations, venues, activities, transportation, and other logistics necessary to deliver that Experience. 

• Wander Hearts may engage venues, activity providers, transportation companies, or other suppliers to help deliver an Experience; however, your booking contract for the Experience is with Wander Hearts, not with those suppliers directly. 

• As the organizer, Wander Hearts is responsible for coordinating and delivering the Experience as described, subject to the disclaimers, cancellation rights, and liability limits in these Terms and in our Refund & Cancellation Policy (Section 14). 

• Experience details (itinerary, activities, group size, pricing) are provided at the time of the Trip Invite and may be adjusted where reasonably necessary, including for the operational reasons described in our Refund & Cancellation Policy. 

Wander Hearts may organize and host social events, group experiences, and trips designed to facilitate in-person connections among Users. The details of each Experience, including the location, activities, schedule, applicable fees, and any included services, will be communicated to Users through the applicable booking process or other official communications. The scope of services provided by Wander Hearts may vary by Experience. 

 

13. Push Notifications and Location-Based Features 

​We may send you push notifications, in-app alerts, and emails related to matches, trip updates, Service announcements, and once in-app messaging becomes available, new messages. You can disable push notifications at any time through your device settings and can opt out of promotional emails using the unsubscribe link included in those emails. 

The App uses location data (via GPS and services such as the Google Maps API) to power features like nearby matches and destination selection. You can disable location access in your device settings, though this will limit certain location-based features.   

When you share your location during onboarding, your device's operating system converts your GPS coordinates into a city name locally; Wander Hearts stores only the resulting city name, not your precise coordinates. 

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14. Payments for Experiences 

​Wander Hearts does not currently charge subscription fees. Payment for an Experience happens in two stages, processed securely through Stripe on a per-transaction basis: 

• Commitment Fees — once both matched Users accept a Trip Invite and authorize payment, a non-refundable deposit is charged to each participant to confirm the Experience. 

• Experience Payment — the remaining balance, due no later than 7 calendar days before the Experience begins. 

Refunds on the Experience Payment (never the Commitment Deposit, which is non-refundable once charged except where Wander Hearts cancels the Experience) follow this schedule: 

• 30+ calendar days before the Experience: 100% of the Experience Payment refunded. 

• 8–29 calendar days before: 50% of the Experience Payment refunded. 

• 7 calendar days or fewer before, or a No-Show: no refund of the Experience Payment. 

Full details — including participant withdrawal, operational disruptions, removals for policy violations, promotional credits, chargebacks, and exceptional-circumstances review — are set out in our Refund & Cancellation Policy, available at https://www.wanderhearts.ca/cancellation-refund-policy, which is incorporated into these Terms by reference. 

• Wander Hearts does not store your full payment card details; these are handled directly by Stripe in accordance with its own terms and privacy practices. 

• You authorize us to charge your selected payment method for the Trip Match Confirmation Deposit and Experience Payment amounts shown at the time of booking. 

If Wander Hearts introduces subscriptions or recurring charges in the future, we will present updated terms, including cancellation and auto-renewal details, before any such charge applies.  

• "Sponsored Invite — a User may choose to pay the full cost of an Experience (deposit and Experience Payment) on behalf of another matched User. This does not waive or reduce the sponsored User's own Trip Match Confirmation Deposit, which remains separately payable by that User and non-refundable in all cases." 

 

15. Third-Party Services and Software

​The Service relies on third-party providers and software to operate. These are disclosed below for transparency; each provider's own terms and privacy practices apply to the extent they process your data. 

Wander Hearts uses certain third-party services and technology providers to operate, secure, and improve the App and its features. These services may process information as necessary to provide their respective functions.

 

Stripe: Stripe is used to process payments for trip bookings, deposits, refunds, Experience Payments, and Sponsored Invite purchases. Card payment details are transmitted directly to Stripe, and Wander Hearts does not receive or store your full card details.

Firebase Cloud Messaging: Firebase Cloud Messaging is used to send push notifications, including notifications about matches and trip updates. Message alerts may also be used if in-app messaging is introduced in the future. You can disable push notifications at any time through your device settings.

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Google ML Kit: Google ML Kit is used for on-device selfie and liveness verification to help confirm that you are a real person and reduce fake profiles. The verification process runs on your device and is not used to conduct background checks.

 

Google Maps API: Google Maps API is used for location-based features, including displaying locations, nearby matches, and destination or city selection. Location-based features are used only when enabled by you.

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AWS Rekognition: AWS Rekognition is used to automatically scan uploaded photos for prohibited content. Photos flagged by the automated moderation system are automatically rejected. No human review is performed as part of this automated photo-moderation process.

 

Amazon RDS (PostgreSQL): Amazon RDS is used as the primary database for storing account, profile, match, and related App data. Data is encrypted and hosted on managed cloud infrastructure.

 

AWS (EC2, CloudFront, and ELB): AWS services are used for App hosting, content delivery, traffic management, and load balancing to support App performance, reliability, and availability.

 

Apple Developer Program: The Apple Developer Program is used to distribute the App through the Apple App Store. Apple's applicable third-party store terms and conditions also apply to iOS users, as described in Section 20 of this Privacy Policy.

 

Amazon SES: Amazon Simple Email Service (SES) is used to send transactional emails, including trip confirmations and payment receipts. These emails are sent through Wander Hearts systems hosted in Canada.

 

Google Sign-In / Apple Sign-In: Google Sign-In and Apple Sign-In are optional third-party authentication services. If you choose to use one of these sign-in methods, we may receive information such as your account identifier, name, and email address as provided by the applicable service. These services are used only when you choose to sign in through them.

 

Unsplash: Some destination and discovery images displayed in the App may be provided through Unsplash. When these images are loaded, certain technical information, such as your IP address and browser type, may be shared with Unsplash as necessary to deliver the images.

 

Meta Pixel / Conversions API: Meta Pixel and Conversions API may be used to measure advertising performance, build and maintain advertising audiences, support retargeting, and deliver more relevant advertising based on interactions with the Wander Hearts website or App. On iOS devices, certain tracking activities may require your permission. You may allow or decline tracking when prompted and manage applicable tracking preferences through your device settings.

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This list may be updated as our technology stack changes; the current version of our Privacy Policy will reflect any material changes to how these providers process personal data. 

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16. Trademarks 

​“Wander Hearts” and its associated logos, names, and branding are trademarks or trade names of JV Wealth Solutions Inc. You may not use, reproduce, modify, or display them without our prior written consent. 

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17. Disclaimer of Warranties 

​TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. 

WE DO NOT WARRANT OR GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME, OR THAT DEFECTS WILL BE CORRECTED. 

WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENTNESS OF USER PROFILES, USER-GENERATED CONTENT, MATCH INFORMATION, EXPERIENCE OR EVENT INFORMATION, TRAVEL INFORMATION, AVAILABILITY, PRICING, OR OTHER CONTENT PROVIDED THROUGH THE SERVICE. 

WE DO NOT GUARANTEE THAT YOU WILL RECEIVE ANY MATCHES, LIKES, EXPERIENCE INVITATIONS, EVENT INVITATIONS, OR OTHER OPPORTUNITIES TO MEET OTHER USERS, OR THAT ANY MATCH OR INTERACTION WILL RESULT IN A DATING RELATIONSHIP, FRIENDSHIP, COMPATIBILITY, OR OTHER PERSONAL OR SOCIAL OUTCOME. 

WE DO NOT GUARANTEE THE IDENTITY, BACKGROUND, CHARACTER, INTENTIONS, SAFETY, OR CONDUCT OF ANY USER. YOU ARE RESPONSIBLE FOR USING YOUR OWN JUDGMENT AND TAKING REASONABLE PRECAUTIONS WHEN INTERACTING WITH OTHER USERS OR PARTICIPATING IN EXPERIENCES OR EVENTS. 

NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR LIMITS ANY WARRANTY, CONDITION, REPRESENTATION, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED, RESTRICTED, OR LIMITED UNDER APPLICABLE LAW. 

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you, and nothing here limits any right that cannot be excluded under applicable Canadian consumer protection law. 

 

18. Limitation of Liability 

​To the fullest extent permitted by law, Wander Hearts and its officers, directors, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service or from any interactions or travel arrangements with other Users. 

To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), statute, or otherwise, will not exceed the total amount you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes, restricts, or limits any liability, right, remedy, warranty, or protection that cannot lawfully be excluded, restricted, or limited under applicable law. 

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19. Indemnification 

​You agree to indemnify and hold harmless Wander Hearts and its affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your Content, your interactions with other Users, or your violation of any law or third-party right. This does not require you to indemnify us for our misconduct.

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20. Reporting Copyright Infringement 

​If you believe content on Wander Hearts infringes your copyright, please send a written notice to our copyright contact including: a description of the copyrighted work, identification of the infringing material and its location in the App, your contact information, a statement of good-faith belief that the use is unauthorized, and a statement made under penalty of perjury that the notice is accurate and that you are authorized to act on the copyright owner's behalf. 

Notices should be sent to copyright@wanderhearts.ca. We will review and, where appropriate, remove or disable access to the reported content. 

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21. Third-Party Store Terms 

If you downloaded the App from Apple's App Store, Google Play Store, or another third-party app store (each, a "Third-Party Store"), the following terms apply:

• Agreement with Wander Hearts: These Terms are between you and Wander Hearts only, and not with the Third-Party Store provider. The Third-Party Store provider has no obligation to provide maintenance or support for the App.

• Responsibility for the App: Wander Hearts, and not the Third-Party Store provider, is solely responsible for the App and for addressing any claims relating to the App, including product liability claims, consumer protection claims, and claims that the App fails to comply with applicable legal or regulatory requirements.

• Third-Party Beneficiary: The applicable Third-Party Store provider and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, the applicable Third-Party Store provider will have the right to enforce these Terms against you as a third-party beneficiary.

• Third-Party Store Terms: Your use of the App may also be subject to the applicable Third-Party Store's terms and conditions. If the Third-Party Store's terms impose requirements that are more restrictive than these Terms, those requirements will govern with respect to your use of the App through that store, to the extent applicable.

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22. Suspension and Termination ​

• You may delete your account at any time through the App's account settings or by contacting us. 

• We may suspend or terminate your access to the Service, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or harmful conduct, or for any other reason at our discretion. 

• Upon termination, provisions that by their nature should survive (including Sections 10, 16–20, and 23–24) will remain in effect.    

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23. Changes to These Terms 

​We may update these Terms from time to time to reflect changes to the Service, legal requirements, or our practices. If we make material changes, we will notify you through the App or by email before the changes take effect. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. 

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24. Governing Law and Dispute Resolution 

​These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein. 

• Before pursuing formal legal action, you agree to first attempt to resolve any dispute informally by contacting us at the email address below. 

• Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts located in Surrey, British Columbia Canada, unless a different venue is required by applicable consumer protection law. 

Nothing in this section limits any right you have under mandatory Canadian consumer protection legislation that cannot be waived by agreement. 

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25. General Provisions ​

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wander Hearts regarding the Service. 

• Severability: If any provision is found unenforceable, the remaining provisions will remain in full force and effect. 

• No Waiver: Our failure to enforce any right or provision will not be considered a waiver of that right. 

• Assignment: You may not assign these Terms without our consent; we may assign our rights and obligations without restriction. 

• Third-Party Links: The App may contain links to third-party websites; we are not responsible for their content or availability. 

• Language: These Terms are drafted in English. Where required by applicable law, a French-language version will be made available; in the event of a conflict, the English version prevails. 

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26. Contact Us 

If you have questions, concerns, or complaints about these Terms or the Service, please contact us at: 

Wander Hearts 

Email: support@wanderhearts.ca